For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
Our customers' reviews
These are genuine reviews written by our customers.5 out of 8,008 reviews
08 / 09 / 2023
Israel
Perfect. The driver was expecting us exactly where I was instructed, and even that there was a flights delay, he didn't complain at all. The car was perfect.
08 / 05 / 2023
Australia
Did not receive the service because of a delay with our luggage and was unable to contact company to advise them. Have received no. Credit of funds paid: Did message driver. No reply.
We regret the inconvenience, however, drivers can wait for 1 hour after the flight has landed, as indicated in the conditions of service. In this case, the service was on schedule. Unfortunately, you gave notice much later when the waiting time had expired.
08 / 04 / 2023
Cincinnati, The United States
The driver was great to reach out on WhatsApp call when we were looking around for the meeting location and came to meet us personally. The vehicle was extremely clean, was well equipped with booster seats and the driver got us to our location quickly and safely.
07 / 29 / 2023
The United States
We didn’t get a transfer. The instructions he gave us on where to find him. Nobody in the airport knew where that was. We asked the information desk twice and they had no idea where that was. Just said it was outside and that didn’t do us any good because we don’t know the airport so we ended up taking a cab so I’d like my money back and Hector was not very cooperative and doesn’t speak very good English, which did not help
In the email sent we included a phone number to call in case of an emergency. The driver was waiting for you in Terminal 4, as was indicated. We deeply regret that you could not find him, but the service was planned correctly.
07 / 29 / 2023
Helsinki, Finland
The booking was easy and also easy to fix the pick up time when my flight was delayed. The driver contacted me when I landed, was super nice, professional and helpful. The smoothest arrival I've ever had anywhere! The price was also very good - definitely worth it!